Data Deletion

You can request deletion in either of these ways:

• Disconnect a platform: open Settings → Connections and disconnect Instagram, Threads, or YouTube. This immediately revokes and removes the access token we store for that platform.
• Delete your account and all data: email support@contrics.com from the address associated with your account with the subject “Delete my account”. We verify the request and process it within 30 days.

When you disconnect a platform or delete your account, we:

• Revoke and delete the stored access/refresh token for that platform.
• Delete the connected account record (username, profile, identifiers).
• Delete the analytics snapshots synced from that platform for your workspace.

You may also revoke Contrics's access directly from the platform: in Instagram or Threads via your account's apps and websites settings, and for YouTube via your Google account's third-party access settings. Revoking there stops further data access; emailing us ensures any already-stored data is removed.

• Account and profile data.
• Connected platform tokens, account records, and analytics snapshots.
• Knowledge uploads and generated content stored in your workspace.

We may retain limited records where required for legal, tax, or security purposes, as described in our Privacy Policy.

To request deletion or ask a question, email support@contrics.com. We confirm completion once your data has been removed.